People & Culture, People Solutions Manager - [Archived Advertisement]

People & Culture, People Solutions Manager

Your Purpose

As the People Solutions Manager (ER), you will play a crucial role within our organisation, reporting directly to the General Manager of People and Culture (P&C), People Solutions - Global Markets. This newly established position holds accountability for managing a globally diverse team of Employee Relations (ER) Partners, who are experts in Industrial Relations (IR) and Employee Relations (ER), focusing on our thriving Global Markets business.

This pivotal role operates within our ‘P&C, People Solutions’ brand. It encompasses leadership of a diverse, highly skilled, and motivated team to ensure delivery of high-quality and timely support, services, and solutions in ER for our Global Markets businesses.

The Role

One of the most exciting elements of joining our People Solutions team is that we're transforming how support services are provided, enabled by both automation and people. As an experience people leader with deep expertise in industrial and employee relations, you’ll play a key role in shaping the future of our people solutions environment and lead this specialised team.

Responsibilities include:

• Lead a team who are dedicated in their delivery of operational support in ER/IR.
• Offer expert coaching and guidance on employment law, labour relations and HR best practice, showcasing outstanding leadership and communication skills.
• Nurture positive employee relations, ensuring compliance and fostering a supportive work environment.
• Drive enhancements to the People Solutions brand, elevating team performance and streamlining P&C service delivery for superior customer experiences.
• Embed our transformative P&C Operating Model by championing leadership, process design, service management, and change initiatives.
• Advocate, educate and lead the P&C Operating Model, collaborating cross-functionally to create a powerful P&C function.
• Establish and uphold operational support services aligned with business needs, focusing on SLA adherence and quality management.
• Build a strong People Solutions brand through exceptional service performance, promotion, and initiatives.
• Enhance customer experience through defined service standards, process simplification and technology development (ServiceNow).
• Build team capability, ensuring skill retention, role succession, and uninterrupted service continuity.

What You’ll Bring

We are looking for an experienced People & Culture leader, who has ideally led a geographically dispersed team of Human Resources professionals within a centralised or shared service environment. Fonterra are a global business with various complexities across multiple countries and we’re looking for someone who thrives in bringing positive people outcomes within at times, challenging and ambiguous settings.

Our Story

Fonterra is a global nutrition company owned by 10,000 farming families in New Zealand. We employ 20,000 people around the globe and offer amazing opportunities for people who want to join our team.

As part of our Global Markets business, you’ll join a talented team of over 5,000 employees from 83 nationalities and hundreds of cultures across this broad reaching Business Unit, one which contributes approximately 15 billion NZD annually to the Co-operative.

At Fonterra, we understand that to attract top talent we need to have the jobs that will make you want to get out of bed in the morning. Diversity, inclusion, and flexibility are a big part of our business, and with a collaborative culture, inspiring leaders and passionate people, this is a great place to work.  

We need good people, we need you – please apply and join our team.